happy workiversary!

barry ruckman - 40 yrs.

don cooke - 40 yrs.

joe fernkas - 36 yrs.

greg smith - 30 yrs.

don jones - 27 yrs.

lisa elways - 25 yrs.

joe baldi - 15 yrs.

kevin lamey - 8 yrs.

emily martin - 5 yrs.

bill hickman - 4 yrs.

charles blair - 3 yrs.

cody clark - 2 yrs.

rich holloway - 2 yrs.

troy thomas - 2 yrs.

victor brown - 1 yr.

michelle kolb - 1 yr.

matthew mcfeaters - 1 yr.

happy birthday!

devin hall - 2nd

jason goslee - 3rd

greg freiert - 5th

don jones jr. - 10th

marqui alfriend - 14th

rich holloway - 14th

jerry little - 15th

emily hicks - 16th

bill kidd - 17th

ashley wilson - 18th

harry strawbridge - 18th

carolyn stokes - 18th

donavon hinds - 19th

keves gutierrez - 23rd

bonnie brooks - 27th

ty brison - 28th

terrionne hatcher - 28th

charles cloniger - 28th

Stellar inventory awards

Congratulations to the following techs for receiving the latest Stellar Inventory Awards! In order to receive this ​award, techs must have under 25 total adjustments and under $200 in total adjustments during their van ​inventory. Our customers are our #1 priority. Having accurate, clean, and organized van inventory provides ​them with quicker repairs + first time fixes due to the part not only being on the van, but also in new + ​operational condition. This impressive achievement wins each of these techs a $200 Home Depot giftcard!

dennis black

baltimore tech

jeremy fillers

baltimore tech

mark boner

baltimore tech

greg meleney

salisbury tech

ray munk

baltimore tech

bill tucker

dcmv tech

eric foley

del.e valley tech

steve hieatzman

salisbury tech

david campos

dcmv tech

Congratulations to our three Build-A-Tech Program graduates! For the past 17 weeks these three ​individuals have completed many hours of classroom and on-the-job training focusing on ​electricity, gas + steam equipment, refrigeration and customer service + safety. Shadonna ​Thessen-Stewart (DCMV), Darrius Thomas (Baltimore) and Anthony Monachelli (Delaware Valley) ​will now be performing planned maintenance in their continued training to become official ​technicians. We are very proud of their hard work + dedication to this program and the industry.

foodservice equipment reports | Maintenance: How to Stay Reliably Cool

Don Jones (DCMV refrigeration service manager) has dealt with ​his fair share of emergency calls and says they often take ​priority due to the food safety risks attached.

In the latest Foodservice Equipment Reports article, Jones says ​failure to properly maintain cold-side equipment can result in ​damage that may require a full replacement, so following ​proper maintenance procedures is money in the bank.

don jones

dcmv

refr. service manager

Equipment TLC tips to avoid unnecessary service calls.

When it comes to commercial kitchen equipment, some service calls just can’t be avoided. ​While we love to help you when you need it, unnecessary service requests can be costly, ​resulting in more down-time, expenses and stress. Here are a few equipment TLC tips

to help you avoid this.

The first job, from a new customer, rewound and ready for dipping and baking – the final ​steps completing this repair. We hope to receive many more and to develop a strong ​working relationship with them.

Maryland Hotel Lodging Association membership breakfast

Emily Martin (sales and marketing manager) repped EMR last month at MHLA’s annual meeting and ​member appreciation breakfast. It was great to hear from local and national leaders in the hotel + ​lodging industry on topics affecting operators this year. Always a pleasure to run into Ruth Toomey ​from Maryland Tourism Coalition and meet some new contacts to kick off the year with MHLA!

restaurant association of MD: taste of md

Thank you to RAM for a successful and delicious 32nd annual Taste of Maryland! The Graduate ​Annapolis Hotel was filled with the best bites, brews, and wines in MD. EMR reps, Charles Blair ​(Baltimore sales) + Emily Martin (sales and marketing manager) picked a few favorites - the beef ​carpaccio crostini from The Local, the boom boom shrimp crostini from Crossroads Bistro and crab ​cakes from our friends at Phillips Seafood were a 10/10! It's always nice mingling with fellow ​hospitality leaders and state legislators and hearing from RAM's Senior Vice President of ​Government Affairs and Public Policy, Melvin Thompson on advocacy efforts on behalf of this ​important industry for the state of MD.

virginia restaurant lodging travel association: taste of va

Susie Trader (Salisbury sales) repped EMR at VRLTA’s Taste of VA and legislative reception last month in ​Richmond. The event draws more than 200 attendees and educates members on important state ​legislation and policy initiatives - all while networking with fellow industry members and sampling ​delicious food and beverages from across the state!

new castle county chamber of commerce: membership mixer

Rich Falkowski (Delaware Valley sales) had the pleasure and privilege to spend the evening mixing ​it up with the incredible members of the NCCCC at last month’s membership mixer. The evening ​was spent enjoying delicious food from Out of the Ordinary Catering and celebrating with the ​winners of this year's awards. Thank you to the NCCCC for another memorable event!

GREAT JOB TO OUR SALES TEAM LAST MONTH!

CHARLES BLAIR

BALTIMORE METRO

RICH FALKOWSKI

DELAWARE VALLEY

JOHN SALEMME

DCMV

SUSIE TRADER

SALISBURY

NEW BUSINESS:

Yesterday’s Creekside Tavern

The Deauville Inn

Heatherwood Retirement

Cattail Creek CC

Stratosphere Social

Lauriol Plaza

Cactus Cantina

Lundeberg School of Seamanship

The American Legion Post #30

PSL of Salisbury

Solera Senior Living

Chef’s Expressions at the Manor Tavern

R. Titter Roofing LLC

Mother Mary Lange Catholic School

Lorien Harmony Hall Retirement

Cadia Rehab Pike Creek

Treasure Beach RV Park and Campground

Londonberry on the Tred Avon

Atlantic United Methodist Church

The Stuart Center

Culpepper Baptist Retirement Community

Harrison Senior Living Georgetown

Blue Crab Coffee

Johns Hopkins Bayview

DPW Water Operations Lab

Atlantic Shoes Rehabilitation & Health

Craft Delivers DC

BBC Tavern & Grill

AstraZeneca

Pretzelvania Food Truck

Citizen M Washington DC Capitol Hotel

Citizen M Hotel

Chesapeake Science Point Charter School

Chesapeake Math and IT South

Chesapeake Lighthouse School

Delaware First Health

Bay Health Medical Center

CMIT Academy Elementary School

CMIT Academy High School

CMIT Academy Middle School

Hyatt Place Wilmington Riverfront

Washington Nationals Ball Park

Paradise Grill & Pizza

Pfizer Inc.

Hotel Monaco Philadelphia

CSC Marvel Building

CSC Headquarters

Benihana Ra Sushi

Westminster Village

Phillip’s Seafood Commerce Drive

Paul J Rach Inc.

Samaritan Shelter Pocomoke

Plantation Lakes Gold & Country Club

Hanger 21 Joint Base

Na'Im has performed services at The Common Kitchen many times. He is very easy to ​work with, communicates well, and is very respectful and knowledgeable. He was able ​to fix our issue quickly and without causing any disruption to our daily routine. I also ​appreciate that he asked about our other equipment and if we had any other issues ​currently that we were waiting for service on. That shows me that he cares about our ​overall operation as well as the job that he was here to do. Always great service!

Leigha Steele, The Common Kitchen

NA’IM FREEMAN

BALTIMORE TECH

MATT GINGRICH

BALTIMORE TECH

Matt showed up on time. He listened and understood the situation and applied that ​understanding throughout the inspection. He was thorough and comprehensive and ​obviously understood the technical aspects of the task. He was sharp, focused, ​efficient and attentive. Great job. A very positive reflection on EMR

Diane Rey, Reynold’s Tavern and 1747 Pub

BILLIRICH STAMP

BALTIMORE TECH

I was working on a piece of equipment that I was not familiar with. I knew that Bill was ​familiar with this issue on this unit. I called Bill. Bill picked up his phone, even though ​he had already completed his day and was off the clock and proceeded to help me ​for about 20 minutes. During this time, he video called me and shared his knowledge ​of the situation. Bill was off of the clock and did not have to pick up, but he did so with ​a pleasant disposition and was very helpful.

Steve Adams, Baltimore Tech

While Rose was out of the office, Sam picked up an email I sent to Rose asking for ​some help in identifying a few purchase orders we needed in accounting to reconcile ​credit card charges. Sam went out of his way to go online and pull a copy of one ​invoice in particular that I couldn't get the vendor to help me with. Sam thought ​outside of his own position, listened to what we needed and came to the rescue! ​Thanks Sam!

Lisa Elways, Controller

SAM HERBERT

PURCHASING AGENT